Don’t just meet your customer’s expectations, exceed them.

 

Telecom

Retail

Banking

Utility

Government

Insurance

Contact center solution implementation and application customization for a leading GSM operator in Africa across
14 countries

Contact center solution

Multi channel interaction management solution and outbound notification solution implementation for a leading home store chain in UAE
MULTI CHANNEL INTERACTION
OUTBOUND AUTOMATION

Self service application customization with integration to core banking systems and host security module for PIN number encryption
CORE BANKING
Self Service Interaction

Multi channel interaction management solution implementation for utility service provider in Canada
MULTI CHANNEL INTERACTION

Contact center solution implementation with localization for the presidential palace in the Middle East
Contact center solution

Multi channel interaction management solution for a leading Multi national Insurance organization and tagging of voice recordings for agent evaluation purpose
MULTI CHANNEL INTERACTION

Services we offer:

Outbound Automation (Outbound IVR)


Multimedia Notification
Outage and Service interruption Notifications
Bill reminder services and online payment

Agent Desktop Application


Unified Agent Desktop as per customers' requirements
Multichannel supporting Voice, Email & Chat
Screen Pop of Customer Details
Telephony Control (softphone)
Work area customization as per business requirements
Integration to other business applications

Application Integration


Billing Application
Reservation systems
Industry Middleware
Custom Middleware
CRM and Database Instances
Payment Gateway

Contact Center


Multimedia Contact Routing tailored to business processes
Workflow process design & implementation
Customized Self Service (IVR)
Display of Interaction History
Agent Desktop with Telephony
Contact Recording and Data Tagging
Quality process definition and implementation

Self Service Application (IVR)


Multilingual
PIN/Biometric based Authentication
Billing Information
Registration of Service Requests
Complaint Registration
Customer Survey
Standard and Customized Reporting
Agent Transfer for assisted services