Streamline Customer Engagement and Operations with Services from TeleApps

Aligning your customer engagement and contact center strategy to business KPIs can be complex. Teleapps combines unparalleled domain expertise with best-of-breed technology partnerships to help you derive maximum value for your investments.   

Services-first-section

Services And Solutions Designed
To Create Customer Delight

Think, Build, Execute: Your Contact Center Technology Roadmap

Create a world-class contact center with TeleApps’ business consulting services. Our business consultants come with abundant knowledge of various domains and they provide balanced feedback and analysis while delivering results focused on the client’s needs.

Our engagement methodology with our clients, technology partners and the industry in general, helps us go beyond being mere suppliers. Our seasoned engineers, TeleCare support staff and account teams are always available to respond to your queries and concerns.

Our services include:

 

Requirement Analysis Gap Analysis
Our team of experts can evaluate the requirements for contact center technology.  We can assess technology gaps in your legacy system and help with advisory on optimal solutions.

RFP Generation Vendor Evaluation Process
We bring our years of experience in technology services to help draft and create better and accurate RFPs. Asking the right questions and assessing capabilities of vendors to ensure you contract the most suitable one.

Solution Blueprint Technology Audit
Going beyond understanding or evaluating your technology requirements, we even create a solution blueprint for seamless implementation. TeleApps’ team of experts can conduct a comprehensive technology audit enabling you to make better technology decisions.

Process Audit Project Management
Achieve business velocity with our process audit that is geared to improve, automate and accelerate your processes. Seamless implementation and management of projects for faster and
effective delivery.

Smooth, Rapid, Hassle-free: Implementation Of Your Technology Solutions

At TeleApps we believe that the key to technology transformation is smooth, seamless and on-time implementation. Backed by years of expertise and domain knowledge, we have implemented technology solutions which have straddled a range of functions including:

Architecture & Design Technology Implementation

Application Development & Customization Host Application Integration

Integration Testing Operational Training

Integration Proficiency

Organizations are increasingly focusing on customer experience to deliver their stated product or service. But with the rapid evolution of technology and the customer expectation, organizations need to adapt their applications and services quickly and easily to meet the demands of their customers. TeleApps integration services aim to bridge this gap. Our proficiency in implementing and integrating customer experience and interaction products and technologies to enterprise systems across industries has enabled our customers to deliver more.

 

Add critical technology expertise at the right time

With proven expertise in contact center technologies, we understand the unique needs of your business better. Access our pool of highly trained engineers and technologists to balance skill and experience requirements with geography and function. Augment teams for short, medium, or long term assignments and manage resources with your own scope of work, timelines, deliverables, and special requirements. 

Empower your enterprise today. If skills on customer engagement and contact center in what you need, write to us.

Our TeleCare service ensures that customers are always provided with the highest level of support.

TeleCare provides support and managed services for technology components and customized solutions through TeleCare Service Management, a cloud-based monitoring tool. Our follow-the-sun remote support services ensures service even during non-business hours.

 

TeleCare Support

Support You Can Rely On

When businesses experience a system outage or application issue, this leads to high revenue loss and drop in customer satisfaction index with a direct impact on brand equity and value. 

Typically mid-sized businesses experience:

  • 14 hours of downtime annually
  • Losses of $110,000 per hour > $1.5 million in lost revenue each year. 

The solution is TeleCare, a comprehensive support strategy designed for partners and end-customers. TeleCare Support ensures customer experience solutions are available as per the agreed SLA. In order to protect customers from issues which impact delivery of continuous services, TeleCare provides support services and managed services on technology components and customized applications through TeleCare Service Management (TSM), a cloud-based Unified Communications and Contact Center monitoring tool. As a value-add, TeleCare also provides Level 1 support and remote monitoring on technology components on a need basis.

Our Delivery Methodology 

 

TeleCare Service Management

 

TeleCare can transform service management and availability of customer engagement systems