TeleApps services are here to help you reach your business goals.

TeleApps provides flexible integration solutions and services to contact centers. Our breadth of integration expertise continues to mature and excel in the market as we grow and expand our presence. This is further embraced by the pedigree of technology and service partners we engage with. We have extensive knowledge and experience in delivering a wide range of services across consulting, implementation, training and ongoing support. Our team of local representatives and seasoned engineers have years of experience in the local market ensuring the highest caliber of competency in everything we do. Our TeleCare services provides a ‘follow the sun’ model to provide round the clock global support services in different time zones increasing responsiveness and reducing delays.

CONSULTANCY

IMPLEMENTATION & INTEGRATION

TELECARE

Create a world-class contact center with TeleApps’ business consulting services. Our business consultants come with abundant knowledge of various domains and they provide balanced feedback and analysis while delivering results focused on the client’s needs.

Our close relationship with our clients, our technology partners and the industry in general, puts TeleApps in the unique position to give our clients the comfort of knowing they are with a partner they can trust and not merely a supplier. Our seasoned engineers, TeleCare support staff and account teams are always available to answer your questions and concerns.

Our range of services involves:

  • Requirement Analysis
  • GAP Analysis
  • RFP Generation
  • Vendor Evaluation Process
  • Solution Blueprint
  • Technology Audit
  • Process Audit
  • Project Management

 

Integration Proficiency

Organisations are increasingly focusing on customer experience to deliver their stated product or service. But with the rapid evolution of technology and the customer expectation, organizations need to adapt their applications and services quickly and easily to meet the demands of their customers. TeleApps integration services aim to bridge this gap. Our proficiency in implementing and integrating customer experience and interaction products and technologies to enterprise systems across industries has enabled our customers to deliver more.

When businesses experience a system outage or application issue, this leads to high revenue loss and drop in customer satisfaction index with a direct impact on brand equity and value. As per global statistics, a typical mid-size business experiences 14 hours of downtime each year at a cost of $110,000 per hour which is more than $1.5 million in lost revenue each year. The solution is TeleCare, a comprehensive support strategy designed for partners and end customers which ensures customer experience solution availability as per the agreed SLA. In order to protect customers from such service impacting issues, TeleCare provides support services and managed services on technology components and customized applications through TeleCare Service Management (TSM) a cloud based Unified Communications and Contact Center monitoring tool. As a value-add, TeleCare also provides level 1 support and remote monitoring on technology components on a need basis.

Our Delivery Methodology

 

 

TeleCare Service Management

 

 

TeleCare Brochure