Products crafted to bridge gaps in workflows, automation and technology stack
Our years of experience in optimizing contact center and customer engagement scenarios has enabled us to craft purpose-built solutions that can transform your business. Accelerate go-live with easy customization and configuration. All solutions are backed by TeleCare support services.
Easy-to-Deploy And Easy-to-Use Customer Interaction Solution
Customer Experience Cloud (CxC) in an on premise and cloud ready contact center solution built on a carrier grade platform that is reliable and scalable. The solution is designed to route and interconnect popular communication channels such as voice, video, text or any other form of interaction through automation or to the right agent the first time.
CxC is an easy-to-use customer interaction solution that is secure and on high availability. It supports powerful agent-based services and fully integrated self-service application including automatic call distribution (ACD), interactive voice response (IVR) and computer telephony integration (CTI). CxC enables this accuracy with sophisticated business rules for inbound, outbound customer interaction providing numerous agent and self-services which can scale to more demanding and large enterprise environments.
AI That Helps Customer Experience Orchestration
NexTA helps consolidate multiple and siloed customer interactions like voice, chat, digital, self-service and bots into a simple elegant paradigm. Simple architecture driven by AI, NexTA is the core of Customer Experience Orchestration that helps your business stay connected to your customer.
NexTA For Your Business
Contextual Connections – one tap access to personalized assistance
Virtual Assistant – conversations in simple and natural language
Widgets and Wizards – Helps you browse choices, fill forms, make selections
Flexible Text or Voice – Contextual, persistent, interchangeable
Notifications – Move conversations along asynchronously
Insights Driven Online Reputation Management
SocieTA helps customers manage their online reputation and handle a crisis with the help of social listening tools and technology solutions with real-time analysis of data.
Monitoring simplified with real-time dashboard
Monitor brand performance and conversations closely and interact constantly with real-time dashboard displaying the highs and lows of your brand.
360 degree coverage with social listening
API accesses to all social media platforms helps extract conversations from across channels and analyses data to help avoid crisis situations and maintain positivity around your brand.
Refined performance with insights analysis
Performance reports accompanied by suggestions and actionable insights help brands stay aware about competitor performance and incorporate necessary changes in their future campaigns.