Services to Transform Customer Engagement
Our disparate services enable enterprises to deliver superior customer engagement
Easy-to-Deploy And Easy-to-Use Customer Interaction Solution
Customer Experience Cloud (CxC) in an on-premise and cloud ready contact center solution built on a carrier grade platform that is reliable and scalable. The solution is designed to route and interconnect popular communication channels such as voice, video, text or any other form of interaction through automation or to the right agent the first time.
CxC is an easy-to-use customer interaction solution that is secure and on high availability. It supports powerful agent-based services and fully integrated self-service application including automatic call distribution (ACD), interactive voice response (IVR) and computer telephony integration (CTI). CxC enables this accuracy with sophisticated business rules for inbound, outbound customer interaction providing numerous agent and self-services which can scale to more demanding and large enterprise environments.
Enhance Your Brand Reputation with SocieTA’s Online Reputation Management Solutions
SocieTA offers comprehensive brand reputation management solutions, helping businesses effectively manage their online presence and navigate crisis situations. With our advanced social listening tools and technology solutions, we provide real-time data analysis to drive insights and actionable strategies.
Real-Time Dashboard for Monitoring:
Simplify your monitoring process with our real-time dashboard, allowing you to closely monitor brand performance and conversations. Stay engaged with your audience by tracking the highs and lows of your brand in real-time.
360-Degree Coverage with Social Listening:
Our API accesses all major social media platforms, enabling us to extract conversations from various channels. This comprehensive social listening approach helps you identify potential crisis situations, maintain a positive brand image, and foster engagement across platforms.
Refined Performance through Insights Analysis:
Our performance reports go beyond mere data, providing you with valuable suggestions and actionable insights. By analyzing competitor performance, we help you stay ahead of the curve and make necessary adjustments to your future campaigns.
Partner with SocieTA for Effective Brand Reputation Management:
Choose SocieTA as your trusted partner for brand reputation management services. Our expertise in social reputation monitoring and data-driven insights will empower your brand to proactively manage its online reputation and build a strong, positive image.
Contact us today to leverage our brand reputation management solutions and safeguard your brand’s online reputation effectively
Streamline Customer Engagement and Operations with Services from TeleApps
Aligning your customer engagement and contact center strategy to business KPIs can be complex. TeleApps combines unparalleled domain expertise with best-of-breed technology partnerships to help you derive maximum value for your investments.
Services And Solutions Designed
To Create Customer Delight
Think, Build, Execute: Your Contact Center Technology Roadmap
Create a world-class contact center with TeleApps’ business consulting services. Our business consultants come with abundant knowledge of various domains and provide balanced feedback and analysis while delivering results focused on the client’s needs.
Our engagement methodology with our clients, technology partners and the industry in general, helps us go beyond being mere suppliers. Our seasoned engineers, TeleCare support staff and account teams are always available to respond to your queries and concerns.
Our services include:
| Requirement Analysis | Gap Analysis |
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| Our team of experts can evaluate the requirements for contact center technology. | We can assess technology gaps in your legacy system and help with advisory on optimal solutions. |
| RFP Generation | Vendor Evaluation Process |
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| We bring our years of experience in technology services to help draft and create better and accurate RFPs. | Asking the right questions and assessing capabilities of vendors to ensure you contract the most suitable one. |
| Solution Blueprint | Technology Audit |
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| Going beyond understanding or evaluating your technology requirements, we even create a solution blueprint for seamless implementation. | TeleApps’ team of experts can conduct a comprehensive technology audit enabling you to make better technology decisions. |
| Process Audit | Project Management |
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| Achieve business velocity with our process audit that is geared to improve, automate and accelerate your processes. | Seamless implementation and management of projects for faster and effective delivery. |
Smooth, Rapid, Hassle-free: Implementation Of Your Technology Solutions
At TeleApps, we believe that the key to technology transformation is smooth, seamless and on-time implementation. Backed by years of expertise and domain knowledge, we have implemented technology solutions which have straddled a range of functions including:
| Architecture & Design | Technology Implementation |
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| Application Development & Customization | Host Application Integration |
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| Integration Testing | Operational Training |
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Integration Proficiency
Organizations are increasingly focusing on customer experience to deliver their stated product or service. But with the rapid evolution of technology and the customer expectation, organizations need to adapt their applications and services quickly and easily to meet the demands of their customers. TeleApps integration services aim to bridge this gap. Our proficiency in implementing and integrating customer experience and interaction products and technologies to enterprise systems across industries has enabled our customers to deliver more.
Add critical technology expertise at the right time
With proven expertise in contact center technologies, we understand the unique needs of your business better. Access our pool of highly trained engineers and technologists to balance skill and experience requirements with geography and function. Augment teams for short, medium, or long term assignments and manage resources with your own scope of work, timelines, deliverables, and special requirements.
Empower your enterprise today. If skills on customer engagement and contact center in what you need, write to us.
Our TeleCare service ensures that customers are always provided with the highest level of support.
TeleCare provides support and managed services for technology components and customized solutions through TeleCare Service Management, a cloud-based monitoring tool. Our follow-the-sun remote support services ensure service even during non-business hours.
TeleCare Support
Support You Can Rely On
When businesses experience a system outage or application issue, it leads to high revenue loss and drop in customer satisfaction index with a direct impact on brand equity and value.
Typically mid-sized businesses experience:
- 14 hours of downtime annually
- Losses of $110,000 per hour > $1.5 million in lost revenue each year.
The solution is TeleCare, a comprehensive support strategy designed for partners and end-customers. TeleCare Support ensures customer experience solutions are available as per the agreed SLA. In order to protect customers from issues which impact delivery of continuous services, TeleCare provides support services and managed services on technology components and customized applications through TeleCare Service Management (TSM), a cloud-based Unified Communications and Contact Center monitoring tool. As a value-add, TeleCare also provides Level 1 support and remote monitoring on technology components on a need basis.
Our Delivery Methodology
TeleCare Service Management
TeleApps is the trusted partner for Avaya contact center solutions, specializing in contact center implementation and consulting services. We deliver personalized interactions across various channels, including voice, email, chat, and social media, with our omnichannel capabilities. Gain valuable insights into your contact center performance with our advanced call center analytics software. Make data-driven decisions to improve efficiency and drive business growth.Streamline your operations with our efficient contact center management tools. From workforce management to quality assurance and performance monitoring, we provide comprehensive solutions.
TeleCare can transform service management and availability of customer engagement systems
Our Valued Partners
