In today's business world, the customer experience is everything. With so many options available to consumers, it's more important than ever for businesses to go above and beyond to deliver a positive, memorable experience, which means rethinking eve...

We've all been there before. You're scrolling through your Facebook feed and see an ad for a product you were just thinking about. Or you're shopping online for a new pair of shoes, and the store suggests a style and colour you love. It's almost like...

With the ever-growing technology, you've probably heard the term "Omni-channel marketing" a lot lately. But what is it, exactly? And why is it such a buzzword in the world of customer experience? Let's take a closer look. Omni-channel marketing is a...

It is no secret that the contact center is currently experiencing a transformation. With the advent of digital channels and artificial intelligence (AI) software, businesses are leveraging contact centers to drive customer loyalty, customer experienc...