Easy-to-Deploy And Easy-to-Use Customer Interaction Solution
Customer Experience Cloud (CxC) in an on-premise and cloud ready contact center solution built on a carrier grade platform that is reliable and scalable. The solution is designed to route and interconnect popular communication channels such as voice, video, text or any other form of interaction through automation or to the right agent the first time.
CxC is an easy-to-use customer interaction solution that is secure and on high availability. It supports powerful agent-based services and fully integrated self-service application including automatic call distribution (ACD), interactive voice response (IVR) and computer telephony integration (CTI). CxC enables this accuracy with sophisticated business rules for inbound, outbound customer interaction providing numerous agent and self-services which can scale to more demanding and large enterprise environments.