Author: Sharp Info

How AI is Changing CX in the Contact Center - How to Benefit from the Technology and Make Your Contact Center More Effective

03.03.2023
Customer Experience
It is no secret that the contact center is currently experiencing a transformation. With the advent of digital channels and artificial intelligence (AI) software, businesses are leveraging contact centers to drive customer loyalty, customer experiences, and revenue generation. Let's walk through how AI is changing the contact center, and how it is benefiting organizations. AI drives customer experience and engagement AI has enabled businesses to...
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3 Signs that your customers feel satisfied

20.02.2023
Customer Satisfaction
Customers are the lifeblood of any successful business. If your customers aren't happy, then you won't be either. But how can you tell if your customers are delighted with their experience? Well, below are 3 common signs that indicate your customers feel satisfied with your product/service. They're coming back for more One surefire way to know that your customers are satisfied is when they come back for more. Loyalty is a strong indicator of...
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Your business will love CCaaS!

17.02.2023
Technology
Customer Care as a Service (CCaaS) is quickly becoming the go-to choice for businesses seeking to provide their customers with the best possible customer service experience. If you're a business owner, you know that customer service is one of the most important aspects of your operations. After all, happy customers mean repeat business. And CCaaS provides all of the benefits of traditional customer care platforms without any of the hassle or expense....
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Why is Omni-channel marketing a buzzword in the world of customer experience!

30.11.2022
Customer Experience
With the ever-growing technology, you've probably heard the term "Omni-channel marketing" a lot lately. But what is it, exactly? And why is it such a buzzword in the world of customer experience? Let's take a closer look. Omni-channel marketing is all about providing customers with a seamless, consistent experience across all channels—including in-store, online, social media, and more. In other words, it's about giving your customers what they...
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3 things to prioritize to improve Customer Engagement

25.11.2022
Customer Engagement
Today's businesses are forced to find ways to stand out from the competition. With so many choices available, customers have become more discerning and are less likely to do business with a company that doesn't offer a stellar customer experience. Engagement is one of the best ways to create a positive customer experience. By engaging with customers, businesses can create a personal connection that builds loyalty and turns one-time buyers into...
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The Impact of Customization on Customer Experience

28.10.2022
Customer Experience
We've all been there before. You're scrolling through your Facebook feed and see an ad for a product you were just thinking about. Or you're shopping online for a new pair of shoes, and the store suggests a style and colour you love. It's almost like they were reading your mind, isn't it? These days, customization is becoming crucial to the customer experience. Here's a look at why customization matters and how it can impact the way customers view...
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Top 4 Ways to Transform Your Customer Experience

14.10.2022
Customer Experience
In today's business world, the customer experience is everything. With so many options available to consumers, it's more important than ever for businesses to go above and beyond to deliver a positive, memorable experience, which means rethinking everything from the way you engage with customers to the way you measure success. Fortunately, plenty of solutions are available to help businesses transform their customer experience. Below are five of the...
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