It is no secret that the contact center is currently experiencing a transformation. With the advent of digital channels and artificial intelligence (AI) software, businesses are leveraging contact centers to drive customer loyalty, customer experiences, and revenue generation. Let's walk through how AI is changing the contact center, and how it is benefiting organizations. AI drives customer experience and engagement AI has enabled businesses to...

With the ever-growing technology, you've probably heard the term "Omni-channel marketing" a lot lately. But what is it, exactly? And why is it such a buzzword in the world of customer experience? Let's take a closer look. Omni-channel marketing is all about providing customers with a seamless, consistent experience across all channels—including in-store, online, social media, and more. In other words, it's about giving your customers what they...

In today's business world, the customer experience is everything. With so many options available to consumers, it's more important than ever for businesses to go above and beyond to deliver a positive, memorable experience, which means rethinking everything from the way you engage with customers to the way you measure success. Fortunately, plenty of solutions are available to help businesses transform their customer experience. Below are five of the...